Contact Us

We're here to help! Get in touch with our support team.

Support Information

Email Support

Email: info.craftseoai@gmail.com

Response Time: Every day, 24 hours a day

Support Hours

Our technical support team is available during Central European Time business hours. We respond to all inquiries within 24 hours on business days.

For urgent billing or account access issues, please mark your email with "URGENT" in the subject line.

Company Information

Company Name: CraftSEO AI

Address: Via Como 5

Postal Code: 64021

City: Giulianova

Province/State: [TE]

Country: Italy

Data Protection Rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have the right to access, correct, or delete your personal data. You can also request data portability or object to certain processing activities.

Submit GDPR Data Request

Response Time: We will respond to your data request within 30 days as required by GDPR.

Frequently Asked Questions

How do I upgrade to Pro?
Click on "Upgrade to Pro" in the top navigation, select your preferred plan (€15/month or €150/year), and complete the secure payment through Stripe.
Why is my Etsy connection not working?
Ensure you've granted all necessary permissions during the OAuth process. Try disconnecting and reconnecting your Etsy account through the settings. If issues persist, contact support.
Can I cancel my Pro subscription?
Yes, you can cancel anytime through your billing dashboard or by contacting support. Your Pro features will remain active until the end of your current billing period.
How does the AI generate content?
Our AI analyzes your product information, keywords, and market trends to generate optimized titles, descriptions, and tags specifically tailored for Etsy's search algorithm.
Is my data secure?
Yes, we use industry-standard encryption and security measures. We comply with GDPR and only use your data to provide our service. See our Privacy Policy for detailed information.
Do you offer refunds?
We evaluate refund requests on a case-by-case basis within 14 days of purchase. Contact support with your order details for assistance.
How many listings can I optimize?
Free users get 5 generations per day with a 20-second cooldown. Pro users have unlimited generations with no time restrictions.
What languages are supported?
Currently, our AI generates content in English, optimized for Etsy's English-language marketplace. Additional languages may be added in future updates.

Technical Issues

If you're experiencing technical difficulties, please include the following information in your support email:

  • Browser type and version
  • Operating system
  • Description of the issue and when it occurs
  • Any error messages you've received
  • Steps you've already tried to resolve the issue

Business Inquiries

For partnership opportunities, API access, or enterprise solutions, please contact us at:

Business Email: info.craftseoai@gmail.com